Cancellations & refunds

Before a booking

Browsing packages and sending an enquiry do not require payment. No appointment is reserved until we confirm it. Review the cancellation terms provided with your written proposal before accepting or paying.

Request a change or cancellation

Email hello@accesschinamed.com with your name, booking reference if available, planned appointment date and the change you need. Do not send card details. We will review the request with the relevant provider and explain the options. Support is available daily, 06:00–22:00 China Standard Time (UTC+8).

What determines a refund

The agreed booking terms, services already delivered and any disclosed provider charges determine the refund calculation, subject to applicable consumer rights. There is no universal percentage or cancellation deadline across hospitals. Any non-refundable commitment or deadline must be disclosed before you accept the booking.

Provider cancellations or unavailable services

If a confirmed service becomes unavailable, contact us to review rescheduling, an alternative, or a refund for affected undelivered services as required by your booking terms and applicable law. We will explain the proposed resolution before you accept a replacement.

Refund processing

After a refund is approved, we confirm the amount, method and expected processing time in writing. Payment-provider processing may take additional time. Contact us if the confirmed timeframe passes without receipt.

Operator and complaints

This policy applies to coordination by 旭润优选（南京）贸易有限责任公司, Nanjing, Jiangsu, China. Contact hello@accesschinamed.com with concerns. It does not restrict statutory rights or replace the specific terms supplied before your booking. Effective date: 9 September 2026.