Terms of service
Booking and payment process updated 10 October 2026. Hospital availability and the current quote are confirmed for your booking.
Service operator
MyChinaCheckup is operated by Nanjing Xurun Health Consulting Co., Ltd. (南京旭润健康咨询有限公司), Nanjing, Jiangsu, China. Contact hello@accesschinamed.com or WhatsApp +86 152 5246 8298. Support hours: daily 06:00–22:00 China Standard Time (UTC+8).
Our role
We coordinate check-up enquiries and practical visit arrangements with selected hospitals. Medical examinations, clinical decisions, diagnoses and reports are the responsibility of the healthcare provider. This website is not emergency care or personalised medical advice.
Enquiries and appointments
We first provide a written plan and total. After you accept it, provide the minimum hospital-required passport information through the agreed private channel. The hospital confirms the booking, then we send written appointment confirmation. Your coordinator sends the service agreement for review and signature. Ordinary check-ups can be paid in full after arrival in China, before the first examination begins. Any hospital-required advance payment is disclosed separately in writing and agreed before you accept the plan and proceed with booking. An enquiry does not reserve an appointment. See the complete six-step process.
Package selection and payment
Package amounts are displayed in USD. Before payment, the written proposal identifies the services, total payable, payment recipient, currency and any optional items you choose. We do not collect card details on this website. Your check-up package includes the listed examinations and associated consumables, one-to-one English-speaking accompaniment throughout the visit, the hospital-issued electronic Chinese report, and a complete professional English medical translation for use with your overseas doctor. Treatment, medicines, travel to and from the hospital, accommodation and tests outside your selected package are not included. Additional tests are paid for separately. Priority arrangements for international visitors are subject to hospital availability; immediate access or no waiting time cannot be guaranteed.
Record of completed services
The completion signature records only examinations and English accompaniment actually completed that day. Unfinished examinations, pending reports and follow-up arrangements are listed separately. It does not mean reports have been delivered and does not waive complaint or applicable refund rights or release medical liability.
Your responsibilities
Provide accurate contact and travel information, review your proposal, and follow the hospital’s preparation instructions. Tell the clinical provider about relevant health circumstances through an agreed appropriate channel. The provider determines whether tests are suitable and may propose changes for clinical reasons; discuss those changes and any effect on charges before proceeding.
Changes, concerns and rights
Our Cancellations & refunds page explains how to request changes. Contact us promptly if something is incorrect or you are dissatisfied so we can investigate. Nothing in these terms removes rights or remedies that cannot lawfully be excluded. Specific services and responsibilities are set out in your accepted proposal.
Website use
Use this website lawfully and do not interfere with its security or submit other people’s information without authority. Generated destination and reception illustrations are conceptual images, not photographs of actual clinical premises. Effective date: 13 September 2026.
Current payment and inclusion terms
For confirmed visits on or before 31 December 2026, the agreed price includes the hospital check-up fee, coordination and English-speaking accompaniment specified in your written plan. There is no additional charge for those included services. Tests outside the agreed package require a disclosed price and your approval before proceeding.
For amounts already paid, cancel at least 48 hours before the appointment for a full refund. With less notice, only actual non-refundable provider costs already incurred are deducted; the eligible balance is refunded. One complimentary reschedule is available, subject to availability and any disclosed third-party costs.
Payment timing, cancellation and rescheduling policy · Service operator and team
Your payment recipient and documents
The operating and payment-receiving company is Nanjing Xurun Health Consulting Co., Ltd. (南京旭润健康咨询有限公司), based in Nanjing, China. MyChinaCheckup is the specialist health-check planning platform of Access China Med. The hospital provides examinations and clinical decisions; our team provides the agreed coordination and language support.
- Before payment: receive the itemised written quote, exact payment recipient, amount and currency, included services and applicable cancellation and refund conditions. The quote separates each attendee, package and approved addition.
- After payment is received: we send a payment confirmation and arrange a Chinese tax invoice (fapiao) issued by Nanjing Xurun Health Consulting Co., Ltd. (南京旭润健康咨询有限公司) through the company’s actual invoicing process. Confirm the required invoice details and expected issue time before paying. Use the existing itemised English quote as the English cost breakdown.
- Hospital documents and appointment confirmation: a company tax invoice acknowledges the company’s invoiced transaction; it is distinct from a hospital-issued receipt or bill and from appointment confirmation. Hospital letterhead, stamps, document availability and issue dates must be checked with the particular hospital. None of these documents guarantees employer or insurance reimbursement.
Payment-document information confirmed by the operator on 7 October 2026. This is not a new hospital tariff confirmation. Already accepted quotes and booking terms remain subject to their existing agreement.